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Frequently Asked Questions

Payment Related Questions

What payment methods are accepted?
The accepted payment methods on AcerLaptopBattery.co.uk are the following: PayPal, credit card and Debit Card. Generally, e-checks and pending payments will take 3-4 business days to clear.
Do I need a PayPal account to pay?
No. You can pay with your credit/debit card (Visa, MasterCard, American Express, and Discover) or eCheck — all without having a PayPal account. When your payment please choose "Don't have a Paypal account?", see below picture.
How do I ship items to a different address(not the billing address)?
During our checkout process, specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to street address. Before click the "Pay Now" in Paypal you can the shipping address and telephone number, see below picture.
What is PayPal?
PayPal is the faster, safer way to pay and get paid online, via mobile devices and in store. The service allows people to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing. With more than 123 million active accounts in 190 markets and 25 currencies around the world, PayPal enables global commerce. PayPal is an eBay company. PayPal is headquartered in San Jose, Calif. and its international headquarters is located in Singapore. More information about the company can be found at https://www.paypal.com/
Is PayPal secure?
Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. In this way, you don't have to worry about paying people whom you don't know. PayPal is designed from the ground up to be a safer way to send money online. Your financial information won’t be sold or exposed to any merchant or retailer.
Is PayPal free?
Yes. For the buyer, it's totally free .You can sign up for a PayPal account for free, and there's no charge to transfer funds from your bank account to your PayPal account.
How does PayPal work?
Your sensitive financial information is securely stored on PayPal servers, so you can make payments to merchants/retailers without them ever seeing your financial information. When you use PayPal to pay online, you provide only your PayPal e-mail address.
Can I use a credit card with PayPal?
Yes, you can use Visa, MasterCard, Discover, and American Express with PayPal. When you pay with PayPal, your credit card number is never exposed.
Why was my credit card payment declined?
All payment processing is handled by an independent secure payment processor. AcerLaptopBattery.co.uk is not given any payment information. Please verify the following and contact your credit card issuer if the problem persists.
  1. Incorrect billing information
  2. Insufficient funds
  3. Card has been reported as lost or stolen
  4. Card has expired
  5. Card has not been activated
  6. Card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the internet)
  7. 3-D Secure (MasterCard SecureCode and Verified by Visa) has not been activated
  8. Credit limit reached
Why was my Paypal payment declined?
All payment processing is handled directly by PayPal. AcerLaptopBattery.co.uk is not given any payment information. Please verify the following and contact PayPal if the problem persists.
  1. Zero balance without backup funding
  2. Returned Check
  3. Negative Balance
  4. Exceeded spending Limit
  5. Credit card expired
Can I change my order once it has been processed?
Generally, orders cannot be changed once they have been placed. However, if you contact us immediately after placing the order, we will try our best to accommodate the change(s). If the order has already been shipped out, we can not make any changes .
Why is my payment status still pending?
Payment made by an eCheck will take some days to clear in PayPal. The status will be pending and we will not send your order until it has cleared.
I'm a wholesaler. What payment methods can I use?
You can pay by PayPal, or bank transfer. Please contact our customer services for details.
What is the payment process when using PayPal?
While on the Shopping Cart page, click Check Out with PayPal after reviewing your order. You will then leave AcerLaptopBattery.co.uk and enter PayPal's website. Login in to your PayPal account or create an account if you don't have one yet. Follow the online instructions given by PayPal to complete the process.
What is the advantage of using PayPal?
When using PayPal, payments are traceable. You can check the status of your payment by logging in to your PayPal account. Payment does not require you to provide your credit card number (you can transfer directly from your bank account). If you do use your credit card through PayPal, AcerLaptopBattery.co.uk will not see your credit card number, minimizing the risk of unauthorized use.

Shipping Related Questions

How long will it take for my item to reach me?
Please note that business days, excluding Saturdays, Sundays and Public Holidays, are calculated in terms of delivery period. In general, it takes about 2 - 7 business days for delivery.
What should I do if my shipment never arrives?
Please allow up to 10 business days for your item to be delivered. If it still does not arrive, please contact our customer service representatives by email or submit request. We will get back to you shortly.
How do I ship items to a different address(not the billing address)?
During our checkout process, specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to street address. Before click the "Pay Now" in Paypal you can the shipping address and telephone number, see below picture.
Can I change my order once it has been processed?
Generally, orders cannot be changed once they have been placed. However, if you contact us immediately after placing the order, we will try our best to accommodate the change(s). If the order has already been shipped out, we can not make any changes .
How can I check my order status?
Normally we will send you one tracking number on the Next business days, if you have any questions please Click here to contact us, our customer service center will respond within 24 hours.
Is a tracking number provided for my order?
AcerLaptopBattery.co.uk offers free tracking numbers for all orders.
My tracking number is not working, what should I do?
Once your package has left AcerLaptopBattery.co.uk, it will take 0.5-1 business days to process in the Australia Post system and sometimes the tracking information was delayed by Australia Post. Please wait a little more time and try again later. If any questions, Click here to contact us, our customer service center will respond within 24 hours.
What factors affect the delivery time?
Delivery time includes processing time and shipping time. Processing time means the time AcerLaptopBattery.co.uk handles the order internally. Delivery time varies based on the destination.
How does AcerLaptopBattery.co.uk get my shipping address?
We'll get your shipping address when you make a payment by PayPal. Please note, PayPal will be not sharing any of your financial information with us except shipping address and a phone number which you have explicitly agreed to share with us. If there is something unusual about the destination address, our customer service representative will confirm it with you before shipping the package.
What if I do not edit my shipping address before settling the payment?
We’ll treat the PayPal account address as your shipping address if you do not edit it otherwise. Please make sure your shipping address is the same as your PayPal account address, if not, you will need to edit it.
What should I do if the package is not received?
Firstly, you can track the status by visiting the appropriate tracking website mentioned above. If there’s no tracking information, you can contact us Click here for help.
Secondly, you can submit an RMA ticket when the package has not been received 10-15 calendar days beyond the delivery date.
What should I do if I want to change the shipping address while I am placing an order or after the order is placed?
Your package will be shipped to the address you set in your PayPal account. If you would like to ship your order to a different address, please change the address in your Paypal account during the checkout process. If you still want to change the address after successful checkout, you should sent your address to us Click here within 1 hours.

Returns Related Questions

What is RMA?
RMA is short for Return Merchandise Authorization. Customers who want to return item(s) are required to apply for a RMA. Once the RMA is authorized, customers could return the item(s) by printing the return address on the label.
What is AcerLaptopBattery.co.uk’s return process?
Items within product warranty can be returned either for a refund or a replacement.
Only 5 steps can complete in applying a RMA successfully.
  1. Submit Request Return RMA at here
  2. Do describe why you want return the item in detail. For example, what is wrong with the item? Is it broken? A detailed description will help us solve problem earlier.
  3. Send me a picture or a video, which would better show the detailed problem.
  4. Tell us your expected choice after returned the item, do you want a replacement or a refund?
  5. Then click apply and an RMA will be applied successfully. You will get a reply in 1-2 business day.
Can I return products without requesting RMA?
Definitely not, you need to request a RMA no matter what items you want to return because we need to refund or exchange items for you according the RMA number provided to you.
When can I get the RMA number?
Once your RMA is approved, you will get a RMA with the returning address in 1-2 business day. You can print a "Return Shipping Authorization" label with return address.
How can I get the return address?
Once your RMA request is approved, the return address will be offered to you through RMA and you could print it for return.
Should I provide tracking number after I return the item?
Yes, it is necessary to track the returned product.
Note: AcerLaptopBattery.co.uk won’t take any responsibilities for missing returns so a tracking number is required on your side.
Who should be responsible for the returning cost?
  1. AcerLaptopBattery.co.uk will be responsible for the retuning fee by regular post service with a tracking number if it is our fault.
  2. AcerLaptopBattery.co.uk will not pay for the returning fee for the customer ordered the wrong product(s).
  3. The return shipping fee should be paid by the customer in advance, after we get the returned item(s), we will offer you a satisfactory solution such as a refund.
When can I get a refund after I returned the item?
Once your RMA is approved, you will get a RMA with the returning address in 1-2 business day. You can print a "Return Shipping Authorization" label with return address and other information and enclose inside your package for further refund or exchange items.
An item was lost or damaged during shipping?
If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it, contact us saying you rejected the package, and AcerLaptopBattery.co.uk will then ship you a new item immediately.
  1. To report a lost or damaged item, please contact our Customer Service Click here
  2. Our Customer Service team will respond to you within 1 business days.
  3. Once Customer Service confirms an item is missing, we will begin processing a new one for you.
I received an incorrect item?
  1. If you received an incorrect item, you can exchange it for the correct item or receive a full refund. To begin the process, you can contact Customer Service Click here
  2. Our Customer Service team will respond to you within 1 business days.
  3. Once Customer Service confirms an item is incorrect, we will provide information on sending it back to us.
  4. Once we receive the incorrect item, we will begin processing the correct item for you.
Have you received my returned items?
When returning an item, we recommend using your local postal service that provides tracking information.
Once we’ve received your package, we will begin processing your return, which may take up to 2-3 business days. When processing is completed, we will contact you and issue your refund.
I've returned my item; how soon will I receive my refund?
In most cases, we will refund your money within 1-2 business days after your package has been processed. The time it takes to receive your refund will differ based on the payment method you used.

Battery Related Questions

Tips & Warnings for laptop battery
Tips:
  1. It is recommended that you do one full drain and charge every three months to maintain calibration of your battery.
  2. Turn the screen light down as far as you can and still see, this will make your battery last longer.
  3. Turn off any hardware and programs that you are not using. If you do not need them on, then turn them off.
  4. Turn your power setting down to portable/ laptop or power saver to keep your battery running longer.
  5. Add more RAM so that there is a minimum of hard drive access.
  6. After storing a laptop battery and re-charging, it may only re-charge for 10-15 minutes and then claim the notebook battery is fully charged, this is a common phenomenon in rechargeable laptop batteries, to overcome this simply remove the laptop battery and then re-insert it to initiate the charging process again.
Warnings:
  1. Having your computer automatically run updates means that there are things continuously running when you don't need them to be.
  2. Running CDs and DVDs while your battery is not on the charger will drain faster.
  3. Don't play games on your computer when the battery is off the charger, it has to work harder to run all the graphics and other necessary programs.
  4. Never connect a laptop to an automotive power supply adapter as a substitute for running on the laptop battery. You likely will damage or destroy your laptop.
  5. Lithium Ions can be ruined if the voltage drops below a certain level, avoid letting your notebook battery drain completely and repeatedly.
  6. If you plan on not-using the notebook battery for a month or longer then fully charge the laptop battery, then store it in a cool place. The laptop battery will lose its charge while stored and will need to be re-charged before you begin using it again.
Maintenance tips for a HP Li-Ion battery?
  1. Charge Fully
    When a battery is new, it should be charged fully before use. This activates the chemicals inside, assuring a deep cycle charge. Do not charge it just a little bit, thinking the charge is good enough. You must leave it on the charger until the indicator light states the battery is ready to be used.
  2. No Deep Discharge
    Nickel-metal-hydride batteries should be deeply discharged before use, but HP states doing this to a lithium-ion battery will destroy it. Therefore, never deeply discharge a lithium-ion battery, but rather plug it in the charger when not in use. This keeps it fully charged.
  3. No Moisture
    Lithium-ion battery packs are not sealed watertight. They should not be used in high moisture areas, such as on a boat. For saltwater environments, the salt-laden moisture in the air will corrode out the battery from the inside out. If you must use a battery pack on a boat, remove it to a dry location as soon as you are done using it.
  4. Avoid Temperature Extremes
    Boston College recommends avoiding temperature extremes. In the winter, do not leave your battery in a cold car. In the summertime, do not leave your battery in a car with rolled-up windows. Temperature extremes degrade the chemicals in a battery, reducing its life span.
What is the right way to charge a new laptop battery?
When you get a new laptop or new laptop battery, proper charging, discharging, usage and storage will allow you to maximize your battery’s life and capabilities. Before even powering up your laptop for the first time, it is important to know just how to charge and care for your battery in order to get the most out it for as long as you can.
  1. Charge & Discharge
    According to CNET authors Asher Moses and Brian Nadel, the first thing you should do with your new laptop is “let the battery completely drain(5%) before you recharge it.” Letting the battery completely drain(5%) by using it without AC power, and then recharging it to 100 percent before using it again, helps to establish memory within the battery regarding how much of a charge can be held. Do this for at least the first two times when using your laptop on battery power, and repeat as often as you can to get the most out of your battery.
  2. Storage
    If you plan to use your laptop as a desktop most of the time, Rick Broida of "PC World" suggests you take the battery out of your laptop and use only AC power. Only put the battery in and charge it whenever you plan on moving the laptop and using it without AC power, because “if you leave your laptop plugged in 24/7… the battery rarely (if ever) gets a chance to discharge, [so] it loses its capacity to hold a charge.” Charge the battery before moving your laptop, and discharge it completely before recharging again, if you can.
  3. Temperature & Climate
    One of the main causes of battery failure is overheating. "PC Magazine’s" Erik Rhey suggests that you can avoid overheating by using cooling pads and not placing your laptop on soft surfaces like pillows and blankets. Some batteries are actually designed to sense if they are getting too warm and simply will not charge if they are, so it is in your interest to keep your battery cool. Dust getting into the laptop and clogging the cooling fan can also cause overheating problems, so try to keep the area around your laptop clean. Of course, leaving your laptop in your car where it can become excessively hot can also cause problems, so avoid that as well.
  4. Power Settings
    Once you have gotten the hang of charging your batteries, visit your computer’s Power Settings in the Control Panel and dim your computer’s display, adjust the timeout settings for your display to turn off and for your laptop to sleep, and see if any advanced settings can be changed to really extend your battery life as far as you can.
How to charge a laptop battery for the first time?
One of the most vital components of any laptop computer is the battery. You can purchase a laptop with a powerful processor and other top-of-the-line hardware, but if you don't properly care for the battery, the laptop is quickly rendered useless. When you first purchase a new laptop or laptop battery, make sure you charge it properly the first time.
  1. Insert the battery into the battery slot of your laptop if it didn't come with the battery already inserted. This slot is typically located on the underside or back of your laptop.
  2. Plug your laptop into a power source and allow the battery to charge to 100%. Most laptop batteries come discharged, or empty, and should be fully charged before use. Sometimes the battery indicator will show 100% after only a few minutes. If this happens, turn your computer off, remove the battery and attempt to charge the battery again.
  3. Discharge the battery fully. Simply turn your computer on and disconnect the power source. Don't turn it off until the battery is completely discharged. Allow the laptop to shut down by itself.
  4. Recharge your battery fully again. After the battery is fully charged, it has been calibrated once.
  5. Repeat the calibration process two or three more times. Your laptop battery is now charged correctly.
My new battery isn't charging. Is it defective?
Usually NO. New batteries come in a discharged condition and must be fully charged before use. It is recommended that you fully charge and discharge the new battery two to four times to allow it to reach its maximum rated capacity.
It is generally recommend an overnight charge (approximately twelve hours). It is normal for a battery to become warm to the touch during charging and discharging.
When charging the battery for the first time, the device may indicate that charging is complete after just 10 or 15 minutes. This is a normal with rechargeable batteries. New batteries are hard for the device to charge; they have never been fully charged and not “broken in”. Sometimes the device's charger will stop charging a new battery before it is fully charged. If this happens, remove the battery from the device and then reinsert it. The charge cycle should begin again. This may happen several times during the first battery charge. Don't worry; it's perfectly normal.
How long do typical batteries last?
The life of a battery under normal use is around 500 to 800 charge-discharge cycles.
This is between one and a half to three years of battery life for the average user. Of course, a more avid user might obtain less of a life span due to the frequency of charge-discharge cycles. As the rechargeable battery begins to fail the running time of the battery on a full cahrge will begin to decline. When a battery supplies thirty minutes or less of charge, it is time for a replacement.
How long will my new battery run?
Battery run-time on a laptop is difficult to determine. Actual battery running time depends upon the power demands made by the equipment. The use of the screen, the hard drive, and other accessories results in an additional drain upon the battery, effectively reducing its running time. The total run-time of the battery is also dependent upon the design of the equipment.
The Do's and Don'ts of Battery Use
Battery Do's:
  1. Fully charge/discharge battery up to 3 cycles before achieving full capacity of a new battery
  2. Fully discharge and then fully charge the battery every two to three weeks for battery conditions.
  3. Run the device under the battery's power until it shuts down or until you get a low battery warning. Then recharge the battery as instructed in the user's manual.
  4. Remove from the device and stored in a cool, dry, clean place if the battery will not be in use for a month or longer,Recharge the battery after a storage period
  5. Ensure maximum performance of the battery by optimizing the device's power management features. Refer to the manual for further instructions.
Battery Don'ts:
  1. Do not short-circuit. A short-circuit may cause severe damage to the battery.
  2. Do not drop, hit or otherwise abuse the battery as this may result in the exposure of the cell contents, which are corrosive.
  3. Do not expose the battery to moisture or rain.
  4. Keep battery away from fire or other sources of extreme heat. Do not incinerate. Exposure of battery to extreme heat may result in an explosion.
How can I maximize the performance of my battery?
There are several steps you can take to help you get maximum performance from your battery:
  1. Prevent the Memory Effect - Keep the battery healthy by fully charging and then fully discharging it at least once every two to three weeks. Exceptions to the rule are Li-Ion batteries which do not suffer from the memory effect.
  2. Keep the Batteries Clean - It's a good idea to clean dirty battery contacts with a cotton swab and alcohol. This helps maintain a good connection between the battery and the portable device.
  3. Exercise the Battery - Do not leave the battery dormant for long periods of time. We recommend using the battery at least once every two to three weeks. If a battery has not been used for a long period of time, perform the new battery break in procedure described above.
  4. Battery Storage - If you don't plan on using the battery for a month or more, store it in a clean, dry, cool place away from heat and metal objects. NiCad, NiMH and Li-Ion batteries will self-discharge during storage; remember to recharge the batteries before use.
How to use a new laptop battery?
Once you purchase a new battery from a manufacturer or from a supply house, simply insert it into the base of your laptop computer. This will vary from manufacturer to manufacturer, but generally there is a release button somewhere on the bottom or the side of your laptop, which will allow you to simply remove the old battery and then slide the new one into place. Before using a battery for the first time, it's good to fully charge it. This will take anywhere between eight and 12 hours, depending on the type of battery. Once it's fully charged, before plugging it back into the wall, discharge it completely(5%) using your laptop until it completely shuts off. This will help condition your battery to ensure that it lasts as long as it should.
Why my new laptop battery won't charge?
The typical laptop battery lasts approximately two years depending on usage. During that time, it slowly loses its effectiveness until it no longer holds a charge. There are other things that affect your battery's ability to charge, depending on the type you have. For example, Ni-Cd (Nickel-Cadmium) batteries need to be fully discharged before recharging to prevent loss of power. Li-ion (Lithium Ion) shouldn't be "overcharged" by leaving the battery charging after it has fully charged. Even if the battery is new, it will lose effectiveness if not properly cared for.
General Troubleshooting
  1. Check the power connector to see if it fits snugly. Pull it out and push it back in.
  2. Try a different outlet. If the outlet has electrical problems it may prevent a good charge.
  3. Use an alternate power cord, if available. Borrow one from a friend or use a compatible one from a radio or other laptop.
  4. Try a different battery. If the other battery works, send the new one back for replacement.
  5. Check the connection where the power adapter attaches to the laptop. If it is loose, there may not be enough power flowing in to charge the battery. Replace the motherboard or repair the DC jack.
  6. Uninstall "Microsoft ACPI-Compliant Control Method Battery" from device manager. The device manager is found by right-clicking "My Computer." (Just "Computer" in Vista or Windows 7). Restart the computer to reinstall the battery device drivers. Alternatively, download and install more compatible drivers from the manufacturer.
  7. Use HP Battery Check for HP laptops to test the status of the battery (see Resources).
Tips: If the DC internal connection is loose, do not wiggle it excessively or it may spark and start a fire.
How to break in a new laptop battery?
  1. Unbox your new laptop and plug it in. While it is plugged in, try to avoid using it so that it can get the best and fullest charge possible. Leave your laptop plugged in for five to seven hours.
  2. Remove your laptop from the AC power adapter. Drain the battery completely until you force it to shut itself down. The battery should be dead to the point that even pushing the power button will not turn it back on. Don't forget to save any work you may have been doing before your computer shuts down.
  3. Place your computer back on the charger. Completely recharge the battery again to full capacity. Try to leave it alone if possible. If you can leave your computer to charge without using it, it will charge faster.
  4. Drain the battery completely. This is called calibrating your battery. Plug it back into the AC power unit.
  5. Repeat this process one more time. Once you have drained and recharged your battery one more time, it is ready to take anywhere you like.
How to detect my Battery on my Laptop?
  1. Check the settings in "Power Options" in the "Control Panel." Open the "Control Panel" from the "Start" menu and double-click the "Power Options" icon. Check the settings in the "Running on batteries" section of the "Power Schemes" tab. If the "Turn off monitor," "Turn off hard disks" and "System standby" settings are set to shut your computer down after only a minute or two, adjust them to a longer time limit. Click the "Power Meter" tab and check the "Show details for each battery" box.
  2. Update your drivers. If the "Power Meter" tab displays an "Unknown device" or "Battery not recognized" error, go to the website of your laptop's manufacturer and update your drivers to the latest version. If your laptop drivers are all up-to-date, update your Windows processes. You can do this by clicking the "Windows Update" link in the "Start" menu. Device driver issues can often occur when updating an older laptop to the Windows 7 operating system.
  3. Perform a hard battery boot. Shut down your laptop and disconnect the AC power cord and the battery. Wait 30 seconds, then put your battery back in and boot up your computer. This will reset the control circuitry in your battery. If your computer doesn't boot, it may be a physical problem with the battery.
  4. Check the metal connections on the battery and motherboard. If there is any debris, tarnishing or residue on the battery connections, they will not work properly. Shut down your laptop and remove the AC power cord. Clean the battery terminals with a very-fine grit sandpaper. Blow away any dust, reconnect the battery and boot up your computer.
  5. Replace the battery. If your laptop battery has simply reached the end of its life, the only option is to replace it. If you replace the battery and your computer still does not boot with only the battery attached, it is likely that the battery connection circuitry on your motherboard has failed.
How do I know if my laptop needs a new battery?
  1. Charge your laptop battery fully when you first get it. Then take note of how long it stays charged. This should be around three to four hours for most laptop batteries.
  2. Replace your battery when the length of its charge begins to decrease. For example, if your laptop battery originally held its charge for 2 hours, and now it is holding a charge for only 1 hours, it needs to be replaced.
  3. Replace your laptop battery if it begins to leak. This can be dangerous and can even ruin your laptop so that the entire laptop will need to be replaced.
  4. Get a new battery if your old one will no longer hold any charge at all. You will know this is the case when you go to turn on your laptop, but it no longer powers up.
  5. Most batteries begin to lose their effectiveness after two years. This is a good time to begin watching for signs that it is time to replace your battery.
My laptop battery won't hold a charge
Most laptop batteries have a life expectancy of two years or 500 to 800 charge and discharge cycles. After this time, the battery may lose the ability to charge or to hold a charge for substantial periods of time. When this happens, it's likely the battery needs replacement. However, troubleshooting can narrow the problem and ensure you are not wasting money on a battery replacement.
Check Power Adapter :
  1. Turn the laptop off. Remove any power cords or power sources.
  2. Separate the battery from the bottom of the laptop. Slide or press the locking mechanism to unlock the battery. Slide the battery out of the battery
  3. Plug the power adapter into an electrical outlet. Insert the opposite end of the adapter into the charging outlet on the side of a laptop.
  4. Power on the laptop. If the laptop does not turn on, the power adapter is not correctly working. If the power adapter is not working, the battery can not charge. Replace the power adapter. If the laptop powers on, the power adapter is properly working.
Clean Battery Contacts :
  1. Turn the computer off. Remove any power cords or sources.
  2. Take the battery out of the battery compartment.
  3. Dip a cotton swab in isopropyl alcohol. Rub the dampened swab on the battery compartment and battery contacts. Dust and buildup can prevent battery contacts from properly charging.
  4. Slide the battery back into the battery compartment.
Charge and Test Battery :
  1. Plug the power adapter into the laptop.
  2. Charge the battery for six hours.
  3. Remove the power adapter.
  4. Turn the laptop on. If the laptop turns on and stays on for at least 30 minutes, the battery is holding a charge. If the laptop doesn't turn on or the battery doesn't power the laptop for at least 30 minutes, the battery should be replaced.
My laptop battery won't charge when plugged in
Laptop computers are designed to recharge the battery while the laptop is plugged into the AC adapter "brick." After a period of time, however, the battery may begin to fail to recharge fully, may seem to have a shorter charge-life or may no longer charge at all. This is quite common: Laptop battery technology just isn’t in place yet to guarantee long battery life and flawless performance. Unfortunately, there may be little you can do to revive a really dead battery except to replace it.
  1. Remove the battery from the laptop. Look at the sides of the battery. You may find a small panel with three or four LED lights or some kind of labeling referring to battery life. Depress the button or part of the panel that appears to light the LED lights. If your battery is functioning normally, you will see one, two or three “light bars” indicating the amount of charge left in the battery. If none of the lights appear when you test the battery, chances are the battery is dead and can no longer take or hold a charge.
  2. Place the battery back into the laptop. Turn it on, using AC adapter power. When the desktop boots, look for the battery indicator icon in the lower right hand corner of the screen, down near the clock. You should see a battery picture. Hover your mouse over this icon to see how much power is left in the battery. Windows should tell you that the battery is now charging. If there is a red X over the battery, the battery has no charge at all and is probably dead.
  3. Go to “Start,” “Control Panel” and “Power Options.” Check the battery recharging tab. If the battery is able to take a charge, there will be an indicator that charging is happening now. If the battery can no longer take a charge, there will probably be a red X over the battery icon. Shut down your laptop.
  4. Remove the battery and place it in a plastic bag with a zipper lock. Place the battery in the freezer compartment of your refrigerator for 24 hours. At the end of the 24 hours, remove the battery from the freezer and let it “thaw” for two hours. Put the battery back into the laptop (being certain that it is completely dry first). If you’re lucky this freezing may bring the battery back to life—at least for a short time. If the battery is still dead, your diagnosis is over.
  5. Replace the battery if all else fails. Visit the site of your computer's manufacturer for the exact replacement battery for your make and model of laptop. Buy only new batteries.
Why won't the battery on my notebook charge?
The charm of a notebook computer is you can easily transport it from one location to the next. Whether you are moving the laptop from one room in your house to another or taking it on vacation with you, portability is a laptop's primary asset. However, portability becomes compromised when your notebook's battery no longer charges, because you then have to keep your computer plugged in at all times. There are three primary reasons a notebook battery won't charge, and none of the resolutions are cheap.
  1. Bad Battery
    Sometimes the battery refuses to take a charge because the battery itself is bad. Whether it is prematurely defective or several years old, a bad battery will refuse to charge. Replacing a bad battery can be expensive, with aftermarket replacements starting around $100 as of the time of publication. If your computer is still under warranty and it has a bad battery, contact the manufacturer to find out if you can have the battery replaced under the warranty. Otherwise, use the age of the computer as well as the cost of the battery to determine whether it is worth replacing.
  2. Bad Motherboard
    As with batteries, notebook motherboards can start malfunctioning with age, though some are also prematurely defective. In these cases, the portion of the motherboard that relays power from the DC jack to the battery no longer works. Unfortunately, this also requires you replace the entire motherboard. Motherboards are normally covered under manufacturers' warranties, so if your warranty is still valid, you may be able to get a free fix. If the notebook is not covered under a warranty, though, the cost of the repair is rarely worthwhile, as motherboard replacements -- once you factor in parts and labor -- often cost more than the notebook itself.
  3. Bad AC Adapter
    If your AC adapter is faulty, your battery will not charge properly. Minor internal breaks and fractures in your power cord can cause power to intermittently get to your battery, while a dead AC adapter will force your computer to run on battery power until the battery completely loses charge. The power cord is the easiest notebook part to replace, as many universal adapters are available for purchase. While a replacement AC adapter is still expensive, it is significantly cheaper than having to replace a battery or motherboard.
  4. Troubleshooting
    Troubleshooting a battery that does not charge is rarely a do-it-yourself task; without the right tools and knowledge, the only element you can test yourself is the AC adapter. You can do so by removing the battery from the notebook computer, plugging the notebook into the wall and attempting to turn it on; if the laptop turns on, your AC adapter is functional, but if it does not, the AC adapter is faulty. If your AC adapter is functional, the next step is to take your computer to a certified technician to figure out the exact reason -- or sometimes, reasons -- why your battery is not charging.


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